Terms of service

General Terms and Conditions

of HOMESTORYS GmbH.

Industriestraße 38, 4700 Eupen in Belgium

Unternehmensnummer: BE0866.321.648

1. scope of application

The following GTC apply to all orders placed via our online store or in our store by consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they shall only become part of the contract if we have expressly agreed to them.

2 Contractual partner, conclusion of contract, correction options

2.1 The purchase contract is concluded with Homestorys GmbH. By placing the products in the online store, we submit an offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is not concluded when you accept the offer for the products contained in the shopping cart by clicking on the order button. By clicking the order button, you expressly confirm that you have read these General Terms and Conditions and agree to their validity. Immediately after sending the order, you will receive another confirmation by e-mail.

2.2 A purchase contract shall be deemed to have been concluded from the moment Homestorys has sent the customer an invoice by email or carried out the shipment within 2 working days or if Homestorys does not expressly object to the customer’s purchase offer within this period. However, the contract is concluded no later than 2 working days after receipt of the order, whichever comes first.

3. contract language, contract text storage

The language(s) available for the conclusion of the contract: German, French, English. The text of the contract is stored by us and is no longer accessible via the Internet for security reasons. The storage of contract data and the processing of customers’ personal data is carried out in accordance with the provisions of the European General Data Protection Regulation (GDPR). You can find details on this in our separate Privacy policy.

4. subject matter of the contract

4.1 Product description

Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features.

Please contact us if you have any uncertainties: Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and the actual product colors are possible.

Products made of natural materials such as wood, stone, leather or fabrics may show natural variations in grain, structure and color and do not constitute a defect.

4.3 Right of use

Any sketches, drafts, preliminary products, etc. created by us to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order to the contractually agreed extent.

4.4 Intended use of the goods

The intended use of the ordered goods results from the general assumptions and illustrations on the product images and descriptions in the online store. Deviations from this usual intended use require an express written agreement.

5. requirements and handling of customer content

If it is necessary for you to send us content (e.g. texts, data, files) in order to fulfill the order, the technical options available for this and any applicable requirements are based on the respective product description. You are solely responsible for the content, including the legality and accuracy of the content you transmit. We do not check the content before executing the order.

6. assembly

The provision of installation services requires an express agreement.

6.1 Selection of the service performer

We provide the service at our discretion either in person or through qualified personnel selected by us.

We expressly reserve the right to have services provided by third parties (subcontractors) acting on our behalf. You only have a claim to the selection of a specific person for the provision of services if and insofar as this is expressly stated in the applicable service description. If and insofar as third parties are used to provide services, we shall remain fully responsible for the performance of the contractual obligations.

Before employing third parties, we shall check their reliability, suitability in terms of professional training, experience and/or ability to provide the contractual services and shall oblige them to do so.

6.2 Access to the installation site

The product is delivered to the installation site. You are obliged to grant the person responsible for assembly access to the assembly site and to ensure that there is sufficient access to the desired location for delivery and assembly. For large pieces of furniture, you must ensure that the furniture can be easily transported to the designated room. This includes ensuring that doors, corridors, stairwells and other access routes provide sufficient space to transport the goods without damage.

If a lift is required for delivery to higher floors, you must ensure that a suitable lift is available and in working order. If no lift is available or it is not sufficient to transport the goods safely, you must organize this in advance. Failure to do so may result in delays or additional costs to be borne by the customer.

The customer must enable Homestorys or its authorized third parties to carry out the delivery and, if necessary, assembly by ensuring free, safe and appropriate access to the delivery location. If the requirements for arrival, access or access specified in the ordering process or in the shipping conditions (e.g. with regard to vehicle size, carrying routes, lift availability) are not met on site and this has not been communicated in good time in advance, Homestorys reserves the right to refuse delivery and/or assembly or to charge the customer additional costs for the increased effort (e.g. furniture lift, additional carriers, redelivery or storage). Goods not accepted on time may be stored at the customer’s expense and risk.

6.3 Administrative authorizations and accessibility

The customer is responsible for obtaining all necessary administrative or regulatory approvals for the installation, placement or use of the furniture in accordance with national or local regulations.

Costs and risks arising from the failure to obtain such approvals shall be borne by the customer.

7. terms of delivery

7.1 Delivery area

We deliver within Europe. Unless otherwise agreed, we do not deliver to: Islands and non-continental Europe.

7.2 Shipping costs

Standard shipping is always subject to a charge. The specific shipping costs are shown transparently during the ordering process and are part of the purchase price.

Detailed information on shipping costs, which may vary according to order value, size, weight and/or delivery area, can be found on the following page: Shipping conditions.The shipping costs calculator in the online store serves as a guide; the costs shown on the invoice are binding.

7.3 Delivery options

We ship the products to the delivery address specified in the order process. In principle, you have the option of collecting the products from Homestorys GmbH, Industriestraße 38, 4700 Eupen, Belgium during the following business hours: Monday to Friday from 10 am to 4 pm.

If the goods are not accepted by the customer within 30 calendar days despite notification of readiness for delivery, Homestorys shall be entitled to charge reasonable storage costs. The storage costs shall amount to a flat rate of EUR 20 per cubic meter of storage space or part thereof and per month, unless the customer can prove that the damage is lower.

We do not deliver to packing stations.

7.4 Delivery by forwarding agent

In the case of forwarding deliveries, the forwarding company commissioned by us will contact you to agree a delivery date. Place of delivery Delivery and unloading of the goods shall be made to the kerbside of the agreed delivery address.

Delivery does not include delivery to specific premises or assembly and/or removal of packaging and/or pallets, unless expressly agreed otherwise.

Required local conditions

Delivery by forwarding agent is only possible if the delivery address can be reached by motor vehicles with a permissible total mass of 7 tons via public roads with a minimum width of 2.5 meters without further official or civil law restrictions. If one of the above conditions is not met or if you have any doubts, please contact us by telephone before placing your order.

7.5 Contact for delivery questions

If you have any questions about your delivery or if you have any doubts about the required location conditions, you can reach us by telephone at+32-87/840675or by e-mail toinfo@homestorys.com.

8 Warranty and guarantee

8.1 Notice of defects

The customer must report visible defects and transport damage to the goods immediately, but at the latest within 24 hours after acceptance of the goods by the carrier and before installation or commissioning, to the seller by e-mail to aftercare@homestorys.com, enclosing meaningful photos.

After expiry of this period, visible defects and transport damage shall be deemed to have been accepted by the customer and can no longer be claimed, unless the defect was not recognizable even after careful inspection (hidden defect).

The customer is obliged to keep the original packaging and the pallet until the goods have been fully inspected and released.

In the event of a complaint or return, the goods must be returned in the original packaging or in equivalent, transport-safe packaging.

8.2 No liability for assembly errors

Homestorys accepts no liability for damage caused by incorrect assembly of the product, unless the assembly was carried out by an employee or a person authorized by Homestorys.

8.3 Acceptance protocol for exhibited and used goods

For products marked as exhibits, used goods or heavily discounted goods, an acceptance report shall be drawn up upon conclusion of the contract and at the latest before handover, which documents the condition of the goods and any visible defects or special features.

By signing this report, the customer confirms that they are aware of the documented condition. Subsequent complaints regarding the defects recorded in this report are excluded.

9. payment

The following payment methods are available in our store.

9.1 Down payment

Homestorys is entitled to demand a down payment of 50% of the order value, in particular for custom-made products, made-to-measure orders or orders above a certain value. The down payment is due within 7 days of order confirmation. In the event of withdrawal from the contract by the customer, where the statutory right of withdrawal is excluded, the deposit may be retained in whole or in part to cover costs already incurred (e.g. for material procurement, production). The goods remain the property of Homestorys until full payment has been made.

9.2 Prepayment

If you choose to pay in advance, we will send you an invoice with our bank details in a separate e-mail within 5 working days and order the goods after receipt of payment.

9.3 Credit card

You enter your credit card details during the ordering process. Your card will be charged immediately after you place your order.

9.4 Google Pay

In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed.

9.5 PayPal, PayPal Express

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process. PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

9.6 Installment purchase via Alma SAS

In cooperation with Alma SAS, 176 Avenue Charles de Gaulle , 92200 Neuilly-sur-Seine, France we offer you the possibility of installment purchase. The prerequisite is a successful address and credit check. In addition to our General Terms and Conditions, the General Terms and Conditions of Alma SAS apply to payment processing. It is the customer’s responsibility to inform himself about the GTC of Alma SAS, which can be viewed at [link to Alma SAS GTC].

9.7 Apple Pay

In order to pay the invoice amount via the payment service provider Apple Inc, 1 Infinite Loop, Cupertino, CA 95014, USA (“Apple”), you must have set up an Apple Pay account. You can pay with your Apple ID by logging into your account and confirming the payment instruction.

10. right of withdrawal

The statutory right of withdrawal applies to consumers. Under Belgian law, the statutory right of withdrawal for private consumers for online sales is generally 14 days, calculated from the day after the consumer receives the goods. The withdrawal must be clear, a mere return is not sufficient. The return costs are generally borne by the consumer.

However, this right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (custom-made products and special orders).

Further information and the withdrawal form can be found at the following link: Cancellation policy.

If the goods are returned through the fault of the customer (e.g. unjustified refusal of acceptance or return outside the right of withdrawal), Homestorys reserves the right to deduct the costs incurred for this (e.g. return transport, redelivery, storage, depreciation) from the refundable purchase price.

11. transportation damage

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us (Homestorys GmbH) immediately, but at the latest within 24 hours of acceptance of the goods by the carrier, and send informative photos of the damage to aftercare@homestorys.com.

Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company. The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment.

12 Warranty and guarantees

12.1 Liability for defects

Unless expressly agreed otherwise, the statutory liability for defects shall apply.

The following restrictions and shortening of time limits shall not apply to claims based on damages caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health in the event of intentional or grossly negligent breach of duty or fraudulent intent in the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, insofar as agreed, or insofar as the scope of application of the product liability provisions of Belgian law is opened.

Restrictions vis-à-vis entrepreneurs: In relation to entrepreneurs, only our own information and the manufacturer’s product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements.

For entrepreneurs, the limitation period for claims for defects for newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its normal use and has caused its defectiveness.

The sale of used goods to entrepreneurs is subject to the exclusion of any warranty.

In the case of the sale of used goods to consumers, the limitation period for claims for defects is reduced to one year from delivery of the goods.

The warranty is excluded for visible defects that were known to the consumer at the time the contract was concluded or that the consumer could have recognized on careful inspection.

The statutory limitation periods for the right of recourse under the relevant provisions of Belgian law remain unaffected.

Note to merchants: Merchants are subject to the obligation to inspect and give notice of defects under Belgian law. If you fail to notify us as stipulated therein, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

12.2 Warranties and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online store. Customer service: Contact us directly for an individual offer or for personal advice on all other questions! Phone:+32-87/840675or by mail to info@homestorys.com.

13. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, insofar as agreed, or insofar as the scope of application of the product liability provisions of Belgian law is opened up. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected, but at most to the value of the respective order. Otherwise, claims for damages are excluded.

14. delivery times

The delivery times stated on our website or communicated at the time of ordering are purely indicative and do not constitute a contractual obligation. Although we always endeavor to adhere to the times indicated, delays may occur due to circumstances beyond our control, such as force majeure (including natural disasters, strikes, pandemics, official orders), logistical disruptions, production delays or exceptional conditions. Exceeding the estimated delivery time therefore does not entitle the customer to cancel the order or to claim damages or other claims. We will inform you of any significant changes to the delivery time and are available to answer your questions at any time.

15. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

16. final provisions

If you are a merchant within the meaning of the Belgian Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office. Should individual clauses of these GTC be invalid in whole or in part, the remainder of the contract shall remain valid. If individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.

Belgian law shall apply to all contractual relationships.

Status: May 2026